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Questions about an order or the wines, or interested in pouring or stocking PARAGRAPH. Choose the one that fits and the right people will reply.
Customer inquiries
Questions about an order, the wines or shipping.
Frequently asked questions
About the wine
What is non-alcoholic wine?
Non-alcoholic wine, also called alcohol-removed or dealcoholized wine, is made from real wine, with the alcohol gently removed after fermentation. The result is a wine that preserves the structure, balance, and character of the original, simply without the alcohol.
Is PARAGRAPH real wine?
Yes. PARAGRAPH is made from fine wine, fermented and finished as wine, with the alcohol removed afterwards. The full ingredient list is on every bottle.
Does non-alcoholic wine still taste like wine?
Yes, but like all wines, it expresses itself differently. In the same way a sparkling wine differs from a still white, or an orange wine from a classic white, non-alcoholic wine offers another expression of wine rather than an imitation of one style.
Approached with an open mind and tasted as a new type of wine, it reveals structure, balance, aromatics, and texture that belong to wine culture. Learning how to taste it allows wine lovers to enjoy the same pleasure and ritual of a real glass of wine, simply expressed in a different way.
How is the alcohol removed?
PARAGRAPH uses low temperature vacuum distillation, currently the gentlest and most aroma-preserving method available. An integrated aroma recovery system captures and reintegrates key aromatic compounds to retain the wine's original character.
Is PARAGRAPH non-alcoholic?
PARAGRAPH is a non-alcoholic wine containing less than 0.5% alcohol by volume. Each wine is made from real wine, our Tempranillo from Spain and our Chardonnay from France, then gently dealcoholized at low temperature. It is not a grape-juice blend and contains no added flavors.
Are flavors added?
No. PARAGRAPH wines contain no added flavors. Balance, texture, and aromatic expression are preserved naturally through sourcing, blending, and careful dealcoholization.
Why does non-alcoholic wine need high-quality base wine?
Because in true non-alcoholic wine, all of the aromas, flavors and character come from the base wine. For the finished wine to be expressive, complex and engaging, the base wine must have great character and intensity before the alcohol is removed.
How should PARAGRAPH be served?
Serve PARAGRAPH as you would any wine, in a wine glass, with time to open. The Tempranillo is best at 57 to 61°F, lightly cool rather than at room temperature. The Chardonnay is best at 43 to 46°F, properly chilled. Either can be enjoyed on its own or alongside food.
Can PARAGRAPH be paired with food?
Yes. PARAGRAPH wines are crafted with structure, freshness, and balance, making them naturally suited to food. The Tempranillo suits roasted and grilled meats, aged cheeses and slow-cooked dishes. The Chardonnay suits seafood and shellfish, poultry and lighter plates, fresh cheeses, or a glass on its own.
Who is PARAGRAPH made for?
PARAGRAPH is made for anyone who wants to enjoy wine without compromising on quality. For wine lovers who choose not to drink alcohol at certain moments, for people who cannot consume alcohol for a period of time but still want to enjoy wine with a meal, and for non-drinkers who are curious to discover the taste and culture of wine.
Is PARAGRAPH vegan?
No. PARAGRAPH wines are not vegan, as traditional winemaking practices may involve animal-derived fining agents.
Where are PARAGRAPH wines made?
Each PARAGRAPH wine is sourced where that grape is at its best. Our Tempranillo comes from Spain, from vineyards above 700 meters, and our Chardonnay from Southwest France, under Atlantic and Pyrenean influences. Both are crafted from premium base wines by respected growers and wineries, then carefully dealcoholized to preserve their character.
How should PARAGRAPH be stored?
Store PARAGRAPH as you would the equivalent full-alcohol wine, in a cool dark place between 50 and 64°F, away from direct sunlight and heat. Once opened, keep both wines refrigerated.
How long does PARAGRAPH last once opened?
Treat either wine the same as its full-alcohol equivalent. Both are best within 2–3 days of opening, recapped tightly and refrigerated.
Allow the Tempranillo to air if you can, by decanting, but a few minutes in the glass has the same effect. The Chardonnay needs no decanting, simply serve it properly chilled.
Orders and shipping
Where do you ship?
To all 48 contiguous states and Washington, DC at a flat rate, and to Alaska, Hawaii and Puerto Rico at the carrier's rate shown at checkout. We do not ship to military addresses, other US territories or international addresses from this site. PARAGRAPH is non-alcoholic, so state alcohol shipping laws do not apply.
How much is shipping?
Standard ground shipping in the contiguous US and DC is a flat $10 for a single bottle, and two bottles or more ship free. Alaska, Hawaii and Puerto Rico pay the carrier's rate calculated at checkout.
When will my order ship?
Orders placed before 12pm (noon) Eastern on a business day ship the same day. Orders placed after noon, on weekends or on US federal holidays ship the next business day. You will get a shipping confirmation with tracking when the order leaves our fulfillment center.
How long does delivery take?
Ground delivery in the contiguous US takes 3 to 7 business days after the order ships. Carrier estimates do not include processing time, weekends or holidays.
Do I need to sign for the delivery?
No. PARAGRAPH is non-alcoholic, so no adult signature is required and the carrier delivers as it would any parcel.
Can I change or cancel my order?
Yes, before it ships. Email contact@paragraph.wine with your order number and the change you need. Once the order is with the carrier we cannot intercept it, and the return terms below apply instead.
What if my order arrives damaged or goes missing?
Email contact@paragraph.wine within 14 days of delivery with your order number and photos of the carton and the affected bottles. We replace the wine, refund it or issue store credit, your choice, and in most cases you keep the damaged bottles. If tracking shows no movement for seven business days we open a carrier investigation and replace or refund the order. If a package is marked delivered but has not arrived, check with neighbors and building staff, then tell us within seven days of the delivery scan.
Can I return wine I have changed my mind about?
Opened bottles cannot be returned. Unopened, sealed bottles in their original packaging can be returned within 14 days of delivery. Email us for a return authorization first. Return shipping is at your cost and the original shipping charge is not refunded. Approved refunds go back to the original payment method within 3 to 5 business days of receipt, plus your bank's processing time.
Do you hold orders in extreme weather?
Sometimes. PARAGRAPH is a wine-style beverage, and prolonged heat or freezing in transit can affect quality. During extreme weather we may hold an order for one or two business days and email you if we do.
Is sales tax charged?
State and local sales tax is calculated and shown at checkout where it applies. Because the wines are non-alcoholic, no alcohol excise tax applies.
Do you sell to restaurants, bars and shops?
Yes. Tell us about your business on the For the Trade page and the trade team replies with pricing, samples or a by-the-glass plan.
Trade inquiries
Tell us about your business and what you have in mind. A member of the trade team replies with pricing, samples or a by-the-glass plan.
- Wholesale pricing and case configurations
- Samples for buyers and beverage directors
- Staff tasting notes and by-the-glass guidance